Frequently Asked Questions (FAQs)

*You must be 19+ years of age or older and able to receive mail in Canada.
Read below for further info and contact us if you have any questions.

GET FREE SHIPPING

We charge a flat rate of $20.00 for shipping Canada wide, through a couriered mail service. If you want more assurance of delivery, opt for our Canada Post Signature Required option for an additional $2.50.
*For customers who spend $119 or more on their order before taxes and after discounts, shipping is FREE. Be sure to select the Free Shipping option on the Cart page, as it is not automatically applied.

REFERRAL PROGRAM

Join our Refer a Friend program! Give $30 of credit to your friend on purchases over $150.
When they buy, you get $30 off on your next order. It’s a win-win!
To view the program please click here.

Simply go here: https://boutiquecann.net/refer-a-friend or click “REFERRAL PROGRAM” in the Menu bar, enter your email, click “Get Invite Link”. To check if you have any referrals click on “Your rewards” in the top-right.

LOYALTY PROGRAM “CREDITS”

Yes we do have a loyalty program, we issue account “credits” for purchases on the website. For every $1 spent receive 2 account “credits” that can be used for discounts on future purchases. When spending the “credits” towards purchases, you need to spend 100 of them to receive the value of $1, with an allowable amount of $50 maximum per order. This allows for a great amount of savings, which essentially equates to 3.33% cash back in “credit” value.

PAYMENT QUESTIONS

Our preferred method of payment is interac email money transfers, commonly referred to as ‘e-transfers‘. We accept payment for mail order Cannabis products using Interac eTransfer from a Canadian bank account. This works by following the instructions at checkout and signing into your online bank account and emailing us the transaction total to the correct recipient (see checkout page for details). Your order will be shipped as soon as payment has been received.

SHIPPING QUESTIONS

All of the products are shipped within 24 hours of receiving the eTransfer payment (except on weekends) and the packages are sent through a couriered mail service using tracking numbers.

When your package is sent in the mail, you are provided with a couriered mail service tracking number, sent to you via email shortly after shipping. This will give you all of the details for shipping times and dates. Because we have heard from our clients that our emails are ending up in the spam folder, you can also track the order through your Boutique Cannabis account. Recent challenges with our supply of Canada Post prepaid bubble mailers may result in a delay in tracking being uploaded the next morning.

It usually takes between 3 to 5 business days to arrive to any address in Canada.

At 1pm daily the orders for that day are cut off, and all pending paid orders are shipped and tracking numbers sent to waiting clients. If you place an order after 1pm daily, that order is shipped the following business day. If you submit your order before 1pm and your payment arrives after, the order will still go out the following business day.

Every package sent via couriered mail has a unique ID tracking number. This tracking number will show all of the details along the journey of the mail order products as they come closer to arriving to you. We send customers their tracking numbers in the late afternoon of the day that the items are shipped, as our shipping team(s) are out of the office with the packing slips until that time. Which means your mail order products will ship mid day, but the tracking numbers are not sent until later. As of October 11th 2017, we have run into some supply issues with out standard prepaid Canada Post bubble mailer. This is causing delays getting tracking input. You will receive tracking within 24 hours of the package being shipped.

*It’s important to note that mailed items do not leave the post office until 3:30PM PST daily, so there’s no difference in arrival time of the package if it’s dropped off in the morning or the afternoon, as long as it arrives at the post office before 3:30PM PST, it’s all the same.

If you have any questions about couriered mail services specifically, please contact us.

We suggest that you use a mailing address that you know is not compromised, is secure, and only you have access to receive the products that we mail to you. On very rare occasions, packages sent in the mail do go missing, but that applies to every industry. We guarantee delivery of all packages that use signature required.

Everything we send in the mail is always double vacuum sealed, and extremely well packed for maximum customer security and privacy. We take impeccable care in our packing systems and follow a tight protocol each time. For larger orders we use double box shipping (box within a box) for complete security.

We have had our hands in the Cannabis industry, in various capacities, for many years and offer this knowledge to you through our product quality and customer service expertise. Plus we have a customer service phone number where you can talk to a real human!

It is advised that you have a legitimate way for you to consume and purchase Cannabis using a medical need diagnosed by a licensed doctor. However, as an adult it is your decision if you want to purchase Cannabis without a medical document. We only facilitate information between clients and vendors who ship products directly to them. The vendors know their own limits, and you as an adult should know yours as well. We advise you to make sound decisions using logic for your best interest and take time to understand the laws of Canada in relation to Cannabis.

Boutiquecann.net is proud of what we are able to offer, blessed to help those in need, and our future in this industry is budding thanks to the dedication to excellence found at Boutiquecann.net.

Should you have questions not covered, comments, or would like to discuss business opportunities, please use the contact form page of our website to get in touch with us.

Refunds will be issued in the form of credit.